Linking Workplace Ostracism with Discretionary Work Effort: A Serial Mediation Model of the Software Industry
Keywords:
discretionary work effort, workplace ostracism, negative affect, silenceAbstract
This study investigates the relationship between workplace ostracism and discretionary work effort in the software industry focusing particularly on exploring the serial mediation role of negative affect and employee silence in this dynamic. Data were gathered from 384 software engineers. Workplace ostracism, a universally observed phenomenon, has been known for its detrimental effects across various sectors. A self-administered questionnaire was used in this quantitative research, as the nature of the research was based on the self-perception of the employees. Variance-based structural equation modeling (SEM) was used to conduct the data analysis in SmartPLS 4. Our study’s results showed that negative affect and employee silence mediate the relationship between workplace ostracism and discretionary work effort.
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