A Survey of Students’ Perceptions about the Role of Chatbots in English Language Learning at Graduation Level


  • Dr. Muhammad Asif Assistant Professor of English, Ghazi University, Dera Ghazi Khan. Author
  • Raheela Bibi M.Phil English Linguistics, Ghazi University, Dera Ghazi Khan. Author
  • Syed Shahzaib M.Phil English Linguistics, Ghazi University Dera Ghazi Khan. Author


CELL, Chatbots, language classroom, Smart Learning, Text Messaging


It is not easy to discuss that learning a foreign language is relatively easy, with good pronunciation, a proper understanding of grammatical rules, and sufficient vocabulary. Nevertheless, it is difficult for students to pronounce correct words in language classrooms, so they receive unsatisfactory feedback. The chatbots have only one solution to this problem. The chatbot is a platform that is developed technology for a conversation like a human. Learners can use chatbot applications on their smartphones anywhere and anytime. Chatbots make it comfortable and possible for learners to continue their learning without the proper environment. This study aims to determine students' perceptions about using chatbots in English language learning. The current study uses a quantitative approach with the descriptive analysis method. The participants of the research were 60 students of the department of English, Ghazi University Dera Ghazi Khan. The researcher used the questionnaire to analyze the learners' responses regarding the use of chatbots in English language learning. Statistical Package for Social Sciences (SPSS 26.0) analyzed the data by applying frequency, percentage, reliability, and One-way ANOVA. The study results indicated that the learners were motivated to adopt chatbots in their smartphones for English language learning. Based on the findings, the investigator concluded that chatbots play a pivotal role in learning English. The majority of the learners showed a positive attitude towards the use of chatbots in English language learning. So, the current study is significant for English as a Second Language (ESL) learners because it offers an innovative way of learning. The engagement of chatbots is recommended as an effective tool in a language classroom. Further, new researchers can conduct experimental research to analyze chatbots' effectiveness for English language learning.



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How to Cite

A Survey of Students’ Perceptions about the Role of Chatbots in English Language Learning at Graduation Level. (2023). International Research Journal of Management and Social Sciences, 4(3), 225-233. https://irjmss.com/index.php/irjmss/article/view/20

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